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Snap ASIN: Refund & Withdrawal Policy

Last updated: 16 October 2026 · Version: 1.1

Snap ASIN licences are sold through our payment provider and reseller, Lemon Squeezy (the "Reseller"), which acts as merchant of record and pays refunds. This policy explains when you can get your money back.

1. In short

2. The free trial

The 7-day trial is free and isn't a purchase. It needs no payment card and no email. When it ends, copying stops and you aren't charged anything. Nothing renews, so there's nothing to cancel or refund. Lists you already have, including lists saved with an earlier version (4.x), stay viewable and exportable as CSV. If you buy a licence afterwards, that's a new, separate contract, with its own withdrawal period starting on the day you buy.

3. Your statutory right of withdrawal (EU and UK consumers)

The 30-day money-back guarantee in section 5 is in addition to this right and never reduces it. 3.1 The period. If you are a consumer in the EU or the UK, you can withdraw from your subscription within 14 days of the day you first subscribed, without giving a reason. Renewals of the same subscription, and a switch from Lite to Pro, don't start a new withdrawal period. 3.2 Starting straight away. A subscription is a digital service. Before checkout you ask us to start it straight away (section 2 of our checkout texts). If you then withdraw within 14 days, the law would allow us to charge for the days you used, but we refund everything you paid instead. 3.3 How to withdraw. You can use any of these: - the "Withdraw from contract here" link in the extension (Account), on our Refund & Withdrawal Policy page (linked in your receipt) or on our website. Fill in your name, your order details and the email address where you want our confirmation, then click "Confirm withdrawal". We'll email you an acknowledgement straight away, showing what you sent and the date and time you sent it; - an email to snapasinpro@gmail.com saying that you withdraw; or - the model withdrawal form below. Your withdrawal is in time if you send it before the 14 days end. 3.4 Refund. The Reseller will refund everything you paid, including any VAT, within 14 days of receiving your withdrawal, using the payment method you used unless you agree otherwise, at no cost to you. We send the refund within 14 days; your bank or card provider may take a few more working days to show it on your statement. Your licence will then be deactivated. All your saved lists (ASINs, excluded keywords, the known-ASIN skip list and lists from 4.x) stay viewable and exportable as CSV.

Model withdrawal form (complete and return this form only if you want to withdraw)

To João Luís Marques Jorge, Ribeira da Folga – CX Postal 556, Pardieiro, 8550-152 Marmelete, Monchique, Portugal, snapasinpro@gmail.com: I hereby give notice that I withdraw from my contract for the supply of the following digital service: Snap ASIN Lite / Pro subscription (delete as appropriate), order number: …, subscribed on: … Name: … · Address: … · Email used for the order: … · Date: … · Signature (only if you send this form on paper): …

3.5 UK consumers. In the UK, the 14-day right to cancel follows the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: regulations 29–30 (right to cancel and the cancellation period), regulation 36 (services requested during the cancellation period — the law would allow a proportionate charge for what was supplied, but as in 3.2 we refund in full), and regulation 37 (digital content not on a tangible medium — the right to cancel is lost once supply begins with your express consent and acknowledgement that you lose that right). As in 3.2, we refund in full if you cancel within 14 days of first subscribing. Your rights under the Consumer Rights Act 2015 also apply if Snap ASIN is faulty.

4. Business customers

The statutory right of withdrawal applies only to consumers. The 30-day money-back guarantee in section 5 applies to business customers too.

5. 30-day money-back guarantee

5.1 What you get. If you ask within 30 days of the first payment of a subscription (Lite or Pro, monthly or yearly), you get a full refund, including any VAT, no reason needed. Your subscription is then cancelled. Renewal payments and pro-rated Lite-to-Pro switch payments are not covered; your statutory rights (sections 3 and 6) still apply. Lifetime licences bought before 16 October 2026 keep the guarantee they were sold with. 5.2 How to ask. Email snapasinpro@gmail.com with your order number and the email address you used at checkout, or use the "Withdraw from contract here" link. We reply within 1 working day. 5.3 How it's paid. Refunds are paid by the Reseller, to your original payment method. We send the refund within 14 days; your bank or card provider may take a few more working days to show it on your statement. 5.4 Conditions. (a) Your licence is deactivated when the refund is made. All your saved lists (ASINs, excluded keywords, the known-ASIN skip list and lists from 4.x) stay viewable and exportable as CSV. (b) The guarantee covers one refund per customer for each product (Lite or Pro; a Lite-to-Pro switch counts as Pro). If you subscribe to the same product again after a guarantee refund, the new purchase isn't covered by the guarantee, but your statutory rights (sections 3 and 6) still apply in full. 5.5 Your legal rights. The guarantee is a voluntary commitment that we add on top of your statutory rights. It never replaces or reduces them. After 30 days, only your statutory rights apply, for example the remedies in section 6 if Snap ASIN is faulty or not as described.

6. If Snap ASIN is faulty or not as described

If Snap ASIN doesn't match its description or doesn't work as it should, you have legal remedies under Decreto-Lei 84/2021 (in the UK, the Consumer Rights Act 2015): having it brought into conformity, a price reduction, or ending the contract with a refund. These rights apply whether or not you gave up the right of withdrawal. Please contact us first so that we can fix the problem.

7. Discontinuation and removal from the Chrome Web Store

If, during the minimum support period of your licence (at least 24 months from purchase), we discontinue Snap ASIN, or it remains unavailable after being removed from the Chrome Web Store, you'll receive a proportional refund, as described in sections 7.4 and 7.5 of our Terms of Use.

8. Renewals, cancellation and price changes

8.1 Cancel any time from Manage subscription in the extension or the link in your receipt (Lemon Squeezy customer portal), or by email. No further charges; access continues to the end of the paid period. Unused time in a period isn't refunded, except under sections 3, 5 or 6. 8.2 Yearly reminder. We email you 7 days before each yearly renewal, with the price and how to cancel. 8.3 Price changes apply to an existing subscription only after at least 30 days' email notice; you can cancel before the new price applies. Lifetime licences are never affected.

9. Who pays your refund

Your purchase is processed by the Reseller, so any refund is paid by the Reseller. You can contact us or the Reseller (through the link in its receipt email). Where this policy or your statutory rights are more generous than the Reseller's buyer terms, we'll ask the Reseller to refund you on that basis. Your mandatory consumer rights always apply.

10. Chargebacks

Please contact us before you dispute a payment with your bank, as it's usually faster. This doesn't affect your rights under card-scheme or consumer-protection rules.

11. Contact and complaints

João Luís Marques Jorge · NIF 232110638 · Ribeira da Folga – CX Postal 556, Pardieiro, 8550-152 Marmelete, Monchique, Portugal · snapasinpro@gmail.com · +351 931 788 146 Livro de Reclamações Eletrónico: https://www.livroreclamacoes.pt · Consumer arbitration: CACCL (https://www.centroarbitragemlisboa.pt) or CNIACC (https://www.cniacc.pt). Details are in section 15 of our Terms of Use.

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